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Improving support coordination – A pursuit by NDIA

Updated: Oct 3, 2022

In December 2021 NDIA released a document that details today's situation of support coordination under NDIS. The document also highlighted the possible improvements that may come along the way and may enhance the quality of support coordination for NDIS participants.


This document placed a greater emphasis on making support coordination more consistent and a need to improve the quality of coordination by building the capacity of Support Coordinators.


The guidance on what improvements are needed came from extensive consultations held with stakeholders, recommendations from the Tune review report 2019, and the feedback received from the NDIS discussion papers released in August 2020 and the Tune review report.


In line with this release – a series of information sessions were held for service providers with the goal to explain the expectations from Support Coordinators in NDIS.


Statistics and figures on support coordination

I personally like numbers and statistics a lot and honestly speaking I really enjoyed going over the statistical information that was provided in the document by NDIA; hence for readers, I will try to summarise the points here in this article making it simple and sweet.


It was presented that until 31 September 2021, support coordination was funded in the approved plans of 208,634 active participants which makes up 43% of the total participants in the scheme.


It was further stated that a total of $667 million dollar payment was made under the support coordination category until the year ending 30 September 2021.


This total was further broken down into the age group and type of disability, participants having an intellectual disability were funded the most support coordination - up to a value of $154 million and the least being $1 million dollars to those with sensory/speech disorders.


As per the age group - the most funding for support coordination was provided to participants aged between 55 to 64 equalling $144 million whereas the least funding was provided to the age bracket of 0 to 6.