Support Coordination

Support Coordination is a vital support that if done correctly can help achieve most out of your NDIS plan. This is an NDIS funded support, that can assist exploring available support options and a support coordinator does all the research, coordination and negotiation to sign up with the provider of choice and also does monitor and report outcome and progress constantly. 

Some key characteristics of a good support coordinator is to-

  • Help you understand the NDIS plan

  • Assist to successfully implement the plan and support with your NDIS plan reviews

  • Guiding and supporting in understanding NDIS portal

  • Assisting to navigate system and contact providers of choice

  • Discuss and helping to understand Service Agreements with providers

  • Assist in building capacity and independence in order to coordinate services on your own if required

Support Coordinators cannot provide services such as Transport, Plan Management, Rostering,
Advocacy, Disability Supports, Case Management and  Chasing of financials. 

When providing you with Support Coordination, the same organisation can also provide you with other supports however as per the NDIS rules this will mean that they must provide you with more options of service providers. This is in line with the principles of Choice and control and hence allowing you to choose your own provider for other supports. If you as the end user, still wish to select the same Organisation who is basically your support coordinator then it is fine.


The choice offered is part of the good practices all NDIS provider must follow and is an essential part of managing the conflict of interest as per their internal support coordination policy. 

There are three types of Support Coordination

Level 1. Support Connection -

Support Connection is provided to assist a participant in understanding the aspects of the plan, assisting in ongoing management of supports, and answer questions as they arise.

Level 2. Support Coordination - 

Qualified and/or experienced person assisting to strengthen a participant’s ability to design and the build their supports. The emphasis is to link with the broader systems of support across a complex service delivery environment.


It is a support delivered with a particular focus to direct participant's lives, not just their services. This may include resolving points of crisis, and developing resilience in the participant's network.

Level 3. Specialist Coordination -

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NDIS Registered 

Provider No - 4050027951

Qualified and/or experienced practitioner providing a time limited, outcomes focused support to meet the individual needs of the participant’s circumstances.


This is provided with a focus to reduce complexity in the participant’s support environment in the context of broader systems of support, whilst also assisting the participant to connect with NDIS supports.


This support also assists to negotiate solutions with multiple stakeholders and build capacity and resilience of a participant.

​Our leadership staff have years of experience in providing high quality support coordination. Our planning, person centered and friendly support is something we are proud of, in delieverring a great support coordination experience for our clients. 

Our focus is to reduce the stress out of your NDIS journey as much as we can, and to make you feel empowered and happy. We value to see our clients enlightened with every episode of care we provide with our support coordination service.

We work with proper guidelines and standards ensuring that our clients are provided with enough and clear information of what to expect out of their NDIS plan, leaving no grey areas. 

For more information check our expert tips on Support coordination and a Support Coordination toolkit from the link here -  

Our Niche in Support Coordination

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Registered Members

An Australian Government Inititave for people aged Over 50

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NDIS Registered


Phone: 1300 323 399

L3/81 Flushcombe Road, Blacktown NSW 2148

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