Yes, we are an approved NDIS provider

We specialise in Plan Management, Support Coordination, SIL & ILO. Check OUR SERVICE page to find more about our services that we can provide.

If you are an NDIS participant, you will pay no out of pocket fees to us as we are NDIS approved

Yes, our service charges will not exceed the price rates stipulated in the NDIS price guide

If you do not receive NDIS funding, or are in the process, ring us to discuss how we can assist.

Few things that can be asked is: Whether they are registered with NDIS? (if you are self or plan managing, you can choose unregistered providers as well) how would the service be provided? Whether their support staff are screened appropriately? if their service agreements are easy to understand and outlines all support details? if they can tailor their supports to help meet your goals?

NDIS participant portal is a unique profile login provided to you as a user/participant of the scheme. This ability to access the portal gives you all the information regarding the budget, spending and your NDIS plan. In order to get this access, you may have to request a linking code to NDIA. This may be provided to you electronically, over the phone or sent via mail. Once received you can then create or login to mygov and link up NDIA as an agency with your mygov to access the participant portal.

Your plan will last for 1 year to 2 years depending on your circumstance and situation. Your NDIS plan expiry is stated within your plan document. You can always ask for a plan review early if there is a change in your circumstance. Ring 1800 800 110 (NDIS helpline).

If you would like to change to a plan-managed plan, you should contact your NDIA planner or LAC to inquire whether a soft touch review can be conducted to change your agency-managed plan to one that is plan-managed. Unfortunately, ELS Plan Manager can’t do this for you, but we can help you with what you need to ask for.

You can speak to your support coordinator or ring NDIA directly on 1800 800 110 and explain to them your requirements.

In agency managed category, you can choose and receive services from Agency registered Organisations/companies only. That means you may have reduced flexibility in terms of choosing the providers. Registered providers provide you the services and then directly claim from NDIA portal.

If your plan is a self-managed plan, you will be responsible for all payments, budget tracking and record keeping. If your plan is set for Plan Managed, there will be a plan manager company that will make the payments of NDIS services for you and will report you the budget tracking and record keeping. This category still gives you the flexibility to choose between registered and non-registered providers

In Self-managed plan the providers you choose for support provision can be both registered and unregistered providers. It gives you greater flexibility. In this model you will have to make claims from NDIA portal on your own and pay to the service providers. You may have to keep track of budgets and must keep records for the expenses.

Yes, only for the provision of supports with in your plan, that are stated as plan managed or self-managed. That means you must be either self-managing your NDIS Plan or you may have a plan manager, in order for you to use Non registered providers

NDIS Price guide benchmarks are strictly applicable to registered NDIS providers. While choosing or selecting non registered providers, prices may vary based on type of service and agreement between parties however it is best to check the price guide to get an idea of the indicative unit price and negotiate the prices at or below the NDIS price guide benchmark.

Ensure that you check and employ workers who have all the necessary screening and checks done. Expect your workers you hire maintain currency of checks by renewing their checks at the expiry. It is the requirement for all registered and unregistered providers to fully comply to NDIS code of conduct at all times.

Yes, it is advisable and is a best practice to ask for a worker screening check (police check) or any other checks applicable under relevant state law. This practice provides you with the peace of mind in employing right candidate and ensuring safety while receiving services.

Organisations have their own process of handling complaints. As part of NDIS registration all NDIS Service providers must comply with NDIS rules and act promptly to complaints. In case if you are still unhappy with the outcome after the provider have dealt with your complaint you can always go to ndis or external agency for further help. Your current provider must support you to escalate the complaint to NDIS commission.