NDIS Support Coordination
Your Trusted NDIS Support Coordination Partner
At ELS Australia, we know that navigating the NDIS can be confusing and time-consuming. With years of experience supporting participants through NDIS and Aged Care services, our dedicated Support Coordinators are here to guide you every step of the way.
We simplify the process, connect you with quality providers, and help you build the supports you need to live more independently and achieve your goals with confidence.
Making the NDIS simpler, less stressful, and more rewarding for you and your family.
What is the role of Support Coordinator in NDIS?
Support Coordinators plays a key role in supporting ndis participant to navigate the complex ndis support market and build a participant's knowledge and capacity to learn about ndis.
A good support coordinator will have enormous knowledge about ndis, mainstream and other community supports and will have a very good understanding of working with people with disabilities.
NDIS Planning and implementation of support being one of the key focus of a support coordinator, if done correctly can help you achieve the most out of your NDIS plan.
What is included in the support coordinator's role?
A support coordinator helps participants in searching, coordinating, and negotiating with service providers of choice.
A support coordinator constantly communicates with participants to ensure progress and effective delivery of services as per the participant's goals.
A good support coordinator will -
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Be Available and communicative
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Help you understand the NDIS plan
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Assist in successfully implementing the plan and support your NDIS plan reviews
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Guiding and supporting in understanding NDIS portal
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Assisting to navigate the system and contact providers of choice
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Discuss and help to understand Service Agreements with providers
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Assist in building capacity and independence in order to coordinate services on your own if required
What is not included in the support coordinator's role?
Support Coordinators cannot provide services such as Transport, Plan Management, Rostering,
Advocacy, Disability Support, Case Management, and Chasing of financials.
When providing you with Support Coordination, the same organization can also provide you with other supports. While providing you with other supports besides support coordination, it is important to inform you of any potential conflict of interest arising and that you are also given the opportunity and option to choose a service provider of your choice.
Experienced Support Coordinators.
Better Connections.
Better Outcomes...
What are the different levels of Support Coordination?
Level 1. Support Connection -
Support Connection is provided to assist a participant in understanding the aspects of the plan, assisting in ongoing management of support, and answer questions as they arise.
Level 2. Support Coordination -
Qualified and/or experienced person assisting to strengthen a participant’s ability to design and build their supports. The emphasis is to link with the broader systems of support across a complex service delivery environment.
It is support delivered with a particular focus to direct participants' lives, not just their services. This may include resolving points of crisis, and developing resilience in the participant's network.
Level 3. Specialist Coordination -
Qualified and/or experienced practitioner providing time-limited, outcomes-focused support to meet the individual needs of the participant’s circumstances.
This is provided with a focus to reduce complexity in the participant’s support environment in the context of broader systems of support, whilst also assisting the participant to connect with NDIS supports.
This support also assists to negotiate solutions with multiple stakeholders and build the capacity and resilience of a participant.
Why Choose ELS as your Support Coordinators
Our leadership having years of experience in NDIS and Aged Care coordination; we have the right expertise to provide a person-centered Support Coordination focused on achieving the best outcomes for you.
We will help you navigate the system with confidence.
Our goal is to reduce the anxiety and stress, provide clear guidance, and provide you with the options so that you can make the informed choices that are best for you.
Support Coordination FAQ's
What is NDIS Support Coordination?
NDIS Support Coordination is a funded service that helps you understand, implement and get the most value from your NDIS plan. A Support Coordinator works with you to connect with service providers, coordinate supports, build independence, and achieve your goals.
How can a Support Coordinator help me?
A Support Coordinator can help you:
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Understand your NDIS plan and budgets
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Find and connect with suitable service providers
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Coordinate multiple supports and services
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Develop skills to manage your own supports
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Prepare for plan reviews
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Resolve service delivery challenges
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Access community and mainstream services
Who is eligible for NDIS Support Coordination?
Support Coordination is available to NDIS participants whose plans include funding for this support. The NDIS may fund Support Coordination if your circumstances are complex, you need help connecting with services, or you require assistance to implement your plan effectively.
How do I know if I have Support Coordination funding?
You can check your NDIS plan under the Capacity Building budget. If you are unsure, ELS Australia can review your plan and let you know whether Support Coordination funding is included.
What's the difference between Support Coordination and Plan Management?
Support Coordination helps you find, organise and coordinate your supports and services. Plan Management helps you manage your NDIS funding, process provider invoices, and keep track of your budget. Many participants choose to have both services for additional support.
Can I choose my own Support Coordinator?
Yes. If your NDIS plan includes Support Coordination funding, you have the freedom to choose any Support Coordinator that best suits your needs. You can also change providers at any time if you are not satisfied with your current service.
Can Support Coordination help me find NDIS providers?
Yes. A Support Coordinator can help you find and connect with NDIS-registered and non-registered providers, depending on how your NDIS plan is managed and your individual needs.
Can a Support Coordinator help with NDIS plan reviews?
Absolutely. Support Coordinators can help gather reports, track progress towards goals, identify support gaps, and prepare evidence to support your NDIS reassessment or plan review.
How often will I meet with my Support Coordinator?
The frequency of meetings depends on your goals, needs, and available funding. Some participants require regular weekly support, while others may only need occasional assistance throughout their plan period.
What is Specialist Support Coordination?
Specialist Support Coordination is a higher level of support designed for participants with more complex situations, significant barriers, or high support needs. It focuses on addressing challenges, reducing risks, and building long-term support networks.
How do I switch to ELS Australia for Support Coordination?
Switching is simple. Our team can guide you through the process, contact your current provider if required, and help ensure a smooth transition with minimal disruption to your supports.
Is Support Coordination available across Sydney?
Yes. ELS Australia provides Support Coordination services across Sydney, including Blacktown, Parramatta, Penrith, Liverpool, Campbelltown, Hills District, Western Sydney, South West Sydney and surrounding suburbs.
Can Support Coordination help me access community activities?
Yes. We can help you connect with local community groups, social activities, employment supports, educational opportunities, sporting programs, and other services that align with your goals.
Why choose ELS Australia for Support Coordination?
At ELS Australia, we take a person-centred approach to Support Coordination. Our experienced team works closely with participants, families, and carers to simplify the NDIS, coordinate supports, build independence, and help you achieve your goals with confidence.
How do I get started with Support Coordination?
Getting started is easy. Contact ELS Australia for a free consultation. We'll review your NDIS plan, explain your funding, discuss your goals, and help you make the most of your Support Coordination supports.
